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Customer Success Manager

RemoteEindhoven, Noord-Brabant, Netherlandscustomer management

Job description

ABOUT YOU

We are looking for a customer success manager who prioritizes high-value customers, you shine at forming solid connections and have great people skills. Your proactive attitude and self-driven nature, along with your positive "can-do" mindset, push you to tackle customer issues and guarantee their satisfaction. You're skilled at spotting patterns and trends, and you're always looking for ways to enhance customer success strategies. You thrive in a dynamic environment, adapting and prioritizing effectively as priorities evolve. Your dedication to continuous learning and a customer-centric approach enables you to deliver exceptional experiences.


RESPONSIBILITIES OF THE POSITION

In your capacity as a Customer Success Manager dedicated to high-value clients, your primary responsibility is to secure the success and contentment of our white-label clients, agencies and bigger businesses with great potential, using digital and data-driven methodologies. Your primary objective is to establish strong relationships and provide exceptional support while collaborating closely with diverse teams. By analyzing customer data, crafting impactful plans, and implementing strategies, you'll drive adoption and optimize customer value. Your adaptability and prioritization skills will play a vital role in the growth and success of our high-value customers.


Job requirements

YOUR KEY RESPONSIBILITIES

    • Manage a substantial portfolio of high-value customers, employing digital and data-driven approaches to optimize retention, reduce churn, and increase adoption rates.

    • Serve as the primary point of contact and advocate for customers, fostering strong relationships and delivering exceptional support.

    • Collaborate with cross-functional teams to develop customized plans and strategies that address customer challenges and drive adoption within white-label clients, agencies, and larger businesses.

    • Design and deliver comprehensive training materials to ensure successful customer onboarding and broad adoption across the organization with our onboarding specialist.

    • Transform customer feedback into actionable insights and feature ideas, actively contributing to product development discussions.

    • Conduct regular check-in calls and strategic business reviews to enhance customer retention, align objectives, and drive desired outcomes.

    • Proactively identify and address customer issues, escalating when necessary to ensure timely resolution.

    • Stay updated on industry trends and competitors to provide proactive guidance and recommendations to customers.

    • Provide valuable feedback, feature requests, and insights to the product team to continuously improve our offerings.

    • Collaborate with the marketing team to create compelling customer success stories and testimonials, highlighting the value of our platform for high-value customers.

    • Assist in the development and delivery of customer training programs, webinars, and workshops to drive product adoption and enhance customer satisfaction.

    • Monitor and analyze customer data to identify optimization opportunities and improve customer success strategies.


YOUR TALENTS AND SKILLS

  • Proven experience in customer success management or a related role, preferably in a SaaS environment.

  • Solid track record in building and managing successful customer relationships.

  • Excellent problem-solving and analytical skills, with the ability to gather and evaluate data to drive decision-making.

  • Effective communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders.

  • Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.

  • Passion for technology and a deep interest in staying up-to-date with industry trends and advancements.


OUR STORY

We're not your average startup. We started from the ground up, bootstrapping our way to millions in revenue (in an already over-saturated market) and now just within two years, we are ranked 54th out of the world's 474 fast-growing bootstrapped software companies published by Latka Magazine… It’s like the “Inc500” list but only for Bootstrapped SaaS companies….and we continue to grow fast!


LIFE AT EXPANDI

We could go on and on about how we're the most fantastic place to work, that you'll have a great time here with all your new friends. But what's really important is that this organization has ambitious goals and sets lofty aspirations for its people

We want our employees to be better than they were yesterday. We believe in investing in them so they can grow into who they are meant to be; because of this, there will always be something meaningful going on at the company--projects worth working hard for.

And even if it sounds like I'm bragging about us too much...at least, when you send someone an email from work or grab some water out of the fridge (yep - our water bottle), you know where it came from!

We think that at the end of the day, it's people who matter. And we are a company made up of people; you don't need to be from Stanford or have an MBA to rise through our ranks and make your mark. We're looking for talented individuals with ambition, drive, and dedication -no pedigree required!


OUR OFFER TO YOU

Fair pay - We try our best to be the best we can and put our people first. Therefore we try to give everyone a fair, competitive salary. Your package will be composed of a solidly fixed salary and a nice variable package. It is our philosophy to reward you for your performance, if you do well for Expandi, you should benefit and get rewarded!

Growth potential - Let us know what your interests are and what you need to grow your skills.

and knowledge and we’ll take care of it. It is in our interest to make sure you keep developing yourself so we are keen to stimulate you in your career development within Expandi.

Healthy work-life balance - You have a life outside of work. That life always comes first. Too hot to focus? Head to the pool, and work in the evening.

All ideas welcome - We don’t really do hierarchy. So if you have a great idea, you’re always free to bring it to the table. And to bring it to life.

Fun-loving work-family - Let’s face it: when you join us, you’ll be spending a lot of time with us. Luckily we’re all super fun. And fun-loving.


Remote
Eindhoven, Noord-Brabant, Netherlands
customer management

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