Customer Onboarding Specialist

THE POSITION

Expandi is seeking a skilled and dynamic Customer Onboarding Specialist to join our team. 

In this position you will be responsible for managing the onboarding and implementation part of the customer journey at Expandi. You will focus on pre-sales and post-sales onboarding activities for white labels, agencies, and companies. Your primary goal will be to increase the time-to-value rate for new customers and prospects. 

You will work closely with marketing, support, customer success, product, and sales to ensure that we can scale the process by onboarding multiple accounts via interactive events such as live demos and product webinars. Furthermore you will be the responsible person at Expandi and the point of contact for the assigned customers at Expandi in terms of communication with regard to all client-facing activities. You will report to the Head of Customer Success and Support.

YOUR KEY RESPONSIBILITIES

• Own the end-to-end onboarding process for prospects and new customers, ensuring that they have a smooth and successful transition onto the platform.

• Collaborate with Product Marketing to understand the in-app product onboarding and how to enhance it with a personal approach

• Collaborate with the Sales and Customer Success teams to understand customer requirements and customize the onboarding process as needed.

• Manage the set-up and configuration of customer accounts, ensuring that all settings and integrations are properly configured to the customers' needs.

• Provide training to new customers on how to use our platform, including product demos, live webinars, best practices, and strategic guidance on maximizing value.

• Be responsible for Customer Satisfaction, product adoption, and value realization during onboarding.

• As the main point of contact during onboarding, act as a trusted partner to your customers to better understand their needs, answer customer questions, and help them achieve their goals.

• Engage and share learnings across the wider Customer Success team.

• Identify and escalate any challenges or roadblocks that prevent a successful onboarding and work cross-functionally with teams to resolve them.

• Create and maintain onboarding documentation, including product guides, training materials, as well as CRM records.

• Serve as a key voice of our customers to our internal teams - including Product, Sales, and Leadership - and partner with other teams to drive best-in-class customer experiences.

OUR STORY

We're not your average startup. We started from the ground up, bootstrapping our way to millions in revenue (in an already over-saturated market) and now just within two years, we are ranked 54th out of the world's 474 fast-growing bootstrapped software companies published by Latka Magazine… It’s like the “Inc500” list but only for Bootstrapped SaaS companies….and we continue to grow fast!

LIFE AT EXPANDI

We could go on and on about how we're the most fantastic place to work, that you'll have a great time here with all your new friends. But what's really important is that this organization has ambitious goals and sets lofty aspirations for its people

We want our employees to be better than they were yesterday. We believe in investing in them so they can grow into who they are meant to be; because of this, there will always be something meaningful going on at the company--projects worth working hard for.

And even if it sounds like I'm bragging about us too much...at least, when you send someone an email from work or grab some water out of the fridge (yep - our water bottle), you know where it came from!

We think that at the end of the day, it's people who matter. And we are a company made up of people; you don't need to be from Stanford or have an MBA to rise through our ranks and make your mark. We're looking for talented individuals with ambition, drive, and dedication -no pedigree required!

OUR OFFER TO YOU

Fair pay - We try our best to be the best we can and put our people first. Therefore we try to give everyone a fair, competitive salary. Your package will be composed of a solidly fixed salary and a nice variable package. It is our philosophy to reward you for your performance, if you do well for Expandi, you should benefit and get rewarded!

Growth potential - Let us know what your interests are and what you need to grow your skills.

and knowledge and we’ll take care of it. It is in our interest to make sure you keep developing yourself so we are keen to stimulate you in your career development within Expandi.

Healthy work-life balance - You have a life outside of work. That life always comes first. Too hot to focus? Head to the pool, and work in the evening.

All ideas welcome - We don’t really do hierarchy. So if you have a great idea, you’re always free to bring it to the table. And to bring it to life.

Fun-loving work-family - Let’s face it: when you join us, you’ll be spending a lot of time with us. Luckily we’re all super fun. And fun-loving.